FAQs

Frequently Asked Questions (FAQs) - The Bissa

General Questions

1. What is The Bissa? The Bissa is an online retail store specializing in travel and outdoor essentials.

2. How can I contact customer support? You can reach us at info@thebissa.com

Ordering and Shipping

1. How do I place an order? To place an order, simply browse our products, add items to your cart, and proceed to checkout.

2. What payment methods do you accept? We accept payments via payment methods such as credit/debit cards, PayPal, etc.

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3. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can track your order using [mention the tracking service or link].

Returns and Refunds

1. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. See Quick Links in footer menu for more.
You can always contact us for any return question at info@thebissa.com

 

2. How do I return an item? To initiate a return, please review our policy page for more details on our return qualifications and process. For any question contact us at info@thebissa.com

Products and Inventory

1. Are all products on The Bissa in stock? We strive to keep our inventory up to date. However, if an item is out of stock, you can contact us at info@thebissa.com and we will notify you when your product is back in stock.

2. Can I cancel or modify my order after it's placed? Once an order is placed, it begins processing immediately. Please contact us at  info@thebissa.com for assistance with order modifications or cancellations.

 

 

Privacy and Security

1. How is my personal information protected? We adhere to strict data protection regulations and use secure servers and encryption methods to safeguard your information.

2. Do you share customer information with third parties? We respect your privacy. We do not sell or share your information with third parties except as necessary to fulfill your order.